Owner FAQs
Answers to your frequently asked questions
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Am I required to make my property available for Section 8 tenants?
Only in Phoenix and Tucson. The surrounding areas in Arizona have not been mandated by HUD regarding Section 8 as of yet. -
Are you licensed?
Yes, our agents and broker are licensed by the Arizona Department of Real Estate (ADRE) -
Can I reach you after hours?
Maintenance is available for emergencies repairs 24/7 with a dedicated maintenance cell phone number for tenants. There is also 24/7 online access for scheduling both emergency and non-emergency repair request.
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Can you deposit owner proceeds directly into my account?
We deposit owner proceeds on the 15th of each month directly into your account via ACH. Please allow 3 business for the funds to be deposited into your account -
Do I get to see the lease before I sign it?
Yes, if requested. Valentine is authorized through our management agreement with the Owner to sign leases on their behalf. Prior to any lease signing, we will review all tenant qualifications with the owner so they have full disclosure as to who the home is being rented to. -
Do you sell real estate as well?
Our focus solely on managing and maintaining investment properties.
If you have an agent that you prefer to buy or sell properties on your behalf, we will work with that agent should you decide to sell or buy properties.
If not, we do have a partnership with an experienced investment property real estate broker who will assist you in buying or selling properties on your behalf.
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How is rent collection handled?
Tenants have the option to pay rent online through our website, or mail or deliver a check to our office..
The rent is due on the 1st of each month with a 5-day grace period.
The tenant is emailed a statement with the amount due each month.
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What is the normal length of a lease tenants sign?
The normal lease is typically 12 months or longer, but no shorter than 6 months, as agreed upon between the owner and tenant. -
How much security deposit do you charge the tenant?
Security deposit is equal to one (1) month's rent. -
How soon can you start managing my property?
As soon as it is vacant and needed repairs are completed. -
What type of properties do you manage?
Single family homes, condos, townhomes and multi-family buildings -
How often are my reports made available, and where do I find them?
Each owner has a dedicated online portal available 24/7 where all documents, statements and reports are uploaded for our owners review. -
Who holds the tenant security deposit?
We will deposit the tenants' security deposits with the owners first draw.
When we receive a 30-day notice to vacate from the tenant, we will hold the final month's rent for the deposit refund to the tenant, less any payment owed for damages, repairs or past rent.